FAQ

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iMagic Restaurant Reservation
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FAQ - Frequently Asked Questions



The most frequently asked questions about our software, you might like to quickly scan the lists to see if your question has already been answered. Clicking the question takes you to the answer:

Sales Questions
Q. How much does it cost?
Q. What is iMagic Restaurant Reservation?
Q. What do I do if I have a question?
Q. What do I get when I purchase iMagic Restaurant Reservation?
Q. Does iMagic Restaurant Reservation support multiple users?
Q. What support is offered?
Q. Can I download the software rather than pay for postage?

Technical Questions
Q. What do I do if I have a question?
Q. I'm using the trial version of iMagic Restaurant Reservation, when I purchase the full version will I have to re-enter any information?
Q. Does iMagic Restaurant Reservation support multiple users?
Q. Can iMagic Restaurant Reservation take online bookings from my website?
Q. What reports are available?
Q. What table management is available?
Q. How can I change the default currency setting?
Q. I am wondering if iMagic Restaurant Reservation has a limit to the number of reservations the database will hold?
Q. I'm quite happy with my pencil and paper why should I use a computer?
Q. What support is offered?
Q. How can I backup iMagic Restaurant Reservation?

What is iMagic Restaurant Reservation?
iMagic Restaurant Reservation is a software system that helps you to take and then manage reservations and customers for your restaurant.

What do I do if I have a question?
Please visit our support page.

What do I get when I purchase iMagic Restaurant Reservation?
After purchase you'll be emailed a "registration key" when you enter this into the trial version it will convert the the full version. We'll also mail you a CD with the latest version of iMagic Restaurant Reservation via first class mail. You'll also be able to use our support pages for any technical help and receive all updates for a year - for free.

I'm using the trial version of iMagic Restaurant Reservation, when I purchase the full version will I have to re-enter any information?
No your information is safe. Both versions use the same system.

How can I change the default currency setting?
iMagic Restaurant Reservation uses the system's currency setting. To change this to a different currency:

  1) Press Start/Settings/Control Panel.
  2) Select Regional Options.
  3) Select the Currency Tab.
  4) Change the Currency Symbol to your currency and click OK.

iMagic Restaurant Reservation will now use your currency.

How much does it cost?
Latest pricing is available by clicking the Buy Now link on the menu. Pricing is based on the number of "concurrent" users.

Can iMagic Restaurant Reservation take online bookings from my website?
Yes. iMagic Restaurant Reservation helps you to take online bookings directly through your own website via SuperOop.com.

I am wondering if iMagic Restaurant Reservation has a limit to the number of reservations the database will hold?
The upper limit depends on the speed of your PC, available RAM etc. The average PC should be able to deal with tens of thousands of reservations. A more powerful PC can handle many times that.

I'm quite happy with my pencil and paper why should I use a computer?
There are many advantages to using computer software although the main one should always be that it makes your life easier. The software product is intended to save you time and effort.

What support is offered?
Support is available online at our dedicated forum and via email. Please see our support page.

Can I download the software rather than pay for postage?
Yes. After purchase you'll be emailed a keycode, when you enter this into the application it will convert to the full version. We'll also mail you a CD just in case you need to reinstall in the future, free of charge.

What reports are available?
All commonly used reports are available, including reservations and customers. iMagic Restaurant Reservation is fully compatible with MS Access, so most reporting applications can be used including Microsoft Office Standard Edition 2003, Microsoft Access 2003 and Crystal Reports 10 - Standard Full Product. You can also export to Excel for even more options.

What table management is available?
You can add and remove tables as required, create Table Blocks for special events, assign tables to venues, choose the management of bookings and how many tables should be made available.

How can I backup iMagic Restaurant Reservation?
Yes, from the main menu select File/Backup Database.

Does iMagic Restaurant Reservation support multiple users?
Yes iMagic Restaurant Reservation can be used on a LAN by several users at once.

To setup multiple users you would install the software onto each PC that needs it. Then designate one as the main/server PC, this then shares it's database with the other PCs on the network.

It takes a few steps to setup the network feature. As follows:

1) Install the software onto the server, this will then be the central database. Configure and setup the system and other details as required.

2) Still on the server, create a share to the folder in which you installed the software. You can do this in Windows 2000 by right clicking on the folder and selecting Sharing. You'll then want to give full read and write access.

3) Install the software onto each workstation (don't run it just yet).

4) On each workstation run the Network Administration program (found by pressing Start/Program Files/iMagic Restaurant Reservation). Follow the wizard and set the database path to the share that was created on the server.

5) You can now run the software on each workstation and it will use the database on the server.






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